Return Policy

1. AGREEMENT DISCLAIMER, RETURN, AND REPLACEMENT OF GOODS

1.1. Damages of Goods sold shall be eliminated, low-quality Goods shall be replaced, returned and (or) the Customer can disclaim the Agreement in accordance with the applicable legal acts and under the procedure provided in the Terms of Service.

1.2. The Customer, who is the Consumer, shall be entitled, without specifying the reasons, to disclaim the Agreement by notifying the Seller thereof in writing not later than within 30 (thirty) calendar days from the date of transfer (delivery) of the Item. When the Agreement encompasses and has been entered into for acquisition of several Goods that shall be separately delivered to the Consumer, the right to disclaim the Agreement shall expire after 30 (thirty) calendar days from the date on which the last Item is sold (delivered) under the Agreement.

1.3. If the Consumer wishes to disclaim the Agreement, he/she must contact the Seller at the contacts specified in clause 12.4 of the Terms of Service.

1.4. The Customer, who is the Consumer, after having submitted notification of the Agreement disclaimer to the Seller under the procedure established in this section, must at his/her own cost return the Item to the Seller (if it was already transferred to the Customer) not later than within 14 (fourteen) calendar days from the date on which he/she has submitted the appropriate notification to the Seller by sending the item (using the services of courier) to the address Vilkpėdės g. 4, LT-03151 Vilnius, Lithuania.

1.5. The Seller must immediately, but in any way not later than within 14 (fourteen) days from the date on which the Seller received the returned Goods, return all payments received from the Customer. The Seller shall return to the Customer a fee paid by the latter using the same way of payment that was used by the Customer during the initial payment transaction, except the cases when the Customer agrees with a different offer from the Seller. The Seller may not return to the Customer amounts paid by the latter (the price of Goods and (or) delivery costs) until the Item will be returned to the Seller or until the Customer provides the Seller with a written evidence confirming the fact of dispatch of the Item to the Seller (whichever occurs earlier).

1.6. The Customer must observe the following terms and conditions when he returns Goods:

  1.6.1. the Item returned must be in the original neat package;

  1.6.2. the Item cannot be damaged by the Customer;

  1.6.3. the Item must be unused, its merchandising appearance must be intact;

  1.6.4. the Item returned must be unchanged, i.e., it must be the same as it was received by the Customer.

  1.6.5. the Customer must provide a document as proof of Item acquisition;

 1.6.6. Goods that were purchased from the vendor other than the Seller or that were damaged intentionally or as a result of negligence (affected by chemical, open fire, water, high temperature, sharp objects, etc.) or if the Rules of use or storage of the Item have been infringed or the Goods were used unduly or misused.

1.7. The Seller shall be entitled to refuse to accept Goods returned by the Customer if the Customer fails to observe the procedure of Goods return stipulated in this section. The Customer shall be held responsible for the value of the Item that has decreased due to actions / factors / circumstances that are unnecessary in order to determine the nature, properties, and complexity of the Item.

1.8. If the Seller does not have Goods that are suitable for replacement, the Seller shall notify the Customer thereof and the Customer shall be entitled to return the Goods to the Seller within 14 (fourteen) calendar days from the date of the appropriate notification. In such case the provisions of return of quality Goods discussed above shall apply.

1.9. If the Item is returned based on the procedure stipulated in clauses 8.1 to 8.7 of the Terms of Service, all costs of return of Goods shall be borne by the Customer.

1.10. If the Customer returns a defective Item, it can be returned in the way specified in clause 8.4 of the Terms of Service. The Seller must return the Item together with a purchase receipt received at the time of Goods delivery and a description of defects noticed.

2. WARRANTY

2.1. Goods are covered by a 24 (twenty four) months warranty provided by the manufacturer. Specific terms and conditions, including the terms and conditions for non-application of warranty, are specified in descriptions of such Goods and (or) in the manual books enclosed with the Goods.

2.2. The Customer understands that the color, shape and (or) other parameters of the Goods depicted on the Website can differ from the real shapes, colors and (or) parameters of the Item because of technical properties of device used by the Customer. Should you require more detailed information, advice, or directions regarding our Goods, please contact the Seller by email info@stageclix.com.