Shipping Policy

1. DELIVERY OF GOODS

1.1. Goods shall be delivered to the address of delivery of Goods specified by the Customer through the courier invoked. To this end, at the time of placement of Goods order the Customer shall undertake to select and specify an accurate address of Goods delivery. The applicable costs of Goods delivery (if applicable and (or) if are applied depending on the way of transfer of Goods selected by the Customer) shall be specified and provided to the Customer on the Website at the time of Goods ordering.

1.2. Unless otherwise specified in the Website and (or) in confirmation of Goods order submitted by the Seller to the Customer (clause 3.1 of the Terms of Service) Goods shall be prepared for transfer and (or) shall be delivered to the Customer within a period of 5 working days, calculated from the date of emergence of the circumstances discussed in clause 6.6 of the Terms of Service. The Customer consents that in exceptional cases (including when the required goods are not in stock), delivery of Goods can be late. In such case the Seller shall undertake to contact the Customer on immediate basis and to agree a different time term of Goods delivery that is suitable for the Customer or revoke the Goods order if the Customer wishes to revoke the same. In any case, when the Customer is the Consumer, the Seller shall undertake to deliver Goods to the Customer not later than 30 (thirty) days from the date of entry into the Agreement.

1.3. The Customer will be contacted before delivery of Goods to the Customer in order to agree details of delivery.

1.4. The Customer shall undertake to accept the Goods by himself/herself, except where the Customer at the time of order of Goods specifies the first and the last name of another person who will accept Goods in the column “Comment and additional information” (or analogous field. When the Customer is unable to accept the Goods by himself/herself, including when there is no Customer or the person specified by the Customer at the address of Goods delivery, the person authorized by the Seller (Courier) shall be entitled to issue the Goods to any other capable adult person who is present at the address of Goods delivery after such person has presented confirmation of payment for Goods or another document confirming entry into the Agreement or the right to accept the items delivered. In such case the Customer has no right to make any claims to the Seller regarding delivery of Goods to wrong person/entity. If a Courier will not find the Customer at the address of Goods delivery specified by the Customer, the Courier will try to deliver the Goods order another 3 times.

1.5. In all cases the Seller shall be exempt from liability for breach of time terms of delivery of Goods if Goods cannot be delivered to the Customer or are delivered untimely due to the Customer‘s fault or due to the Customer dependent circumstances and (or) due to force majeure circumstances.

1.6. The Seller, being unable to deliver the Item ordered to the Customer because of the important circumstances specified in the Terms of Service (and if it is impossible to offer analogous Item or an Item that has as bigger advantage as possible over the Item ordered), shall undertake to return to the Customer the money paid.

1.7. It shall be considered that Goods have been duly supplied (transferred) to the Customer after the parties sign the document confirming transfer-acceptance of Goods (their delivery and (or) withdrawal) (e.g., consignment of delivery, invoice, etc.) presented by the third-party providing services of parcel delivery (Courier). The Customer confirms that he/she is aware of the circumstance that the risk of accidental loss or damage of Goods after signature of the document confirming transfer-acceptance of Goods (delivery and (or) withdrawal) shall fall on the Customer.

1.8. Quantity of Goods and their packaging shall be inspected at the time of transfer of Goods to the Customer. Should the Customer determine shortage of Goods, damages of Goods and (or) package of Goods at the time of transfer of Goods, the Customer must specify such shortages and damages in the documents confirming transfer of Goods (as discussed in clause 7.7 of the Terms of Service) also must notify the Seller thereof on immediate basis in writing on the Website or by contacting the Seller by contacts specified in the Rules, as discussed in clause 7.9 of the Terms of Service. Later no claims regarding a quantity and (or) package of Goods transferred to the Customer shall be accepted.

1.9. The Customer after receiving the items must immediately, but not later than within 1 (one) day from the date of sale of Goods to the Customer, notify the Seller in writing on determined obvious quality deficiencies of Goods (damage of package, shortage of Goods, etc.) (otherwise, after expiry of the time term established, the Customer will have no right to lodge claims to the Seller regarding obvious deficiencies of Goods transferred). In such cases, clause 9.1 of the Terms of Service shall apply. Please note that the aforementioned clause shall not apply in cases when it is expressly specified on the Website that the Goods sold are in a damaged package and, respectively, are sold for a lower price. It is considered that by ordering such Goods the Customer agrees to purchase them under the circumstances specified and is unable to lodge claims to the Seller regarding damages to the Goods‘ package.